1. Acceptance of Terms
Welcome to Body & Mind Telehealth LLC ("Body & Mind," "we," "us," or "our"). By accessing or using our website at bodymindtelehealth.com (the "Site") and our telehealth services, you ("User," "you," or "your") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Site or services.
These Terms constitute a legally binding agreement between you and Body & Mind Telehealth LLC.
2. Eligibility and Scope of Services
- Age and Location Requirements
Our services are available only to individuals who are:
- 18 years of age or older
- Currently residing in the state of Florida, USA
- Services Offered
Body & Mind Telehealth provides online psychiatric and mental health services, including:
- Psychiatric evaluations
- Medication management
- Supportive and brief psychotherapy
All services are delivered via secure, HIPAA-compliant video conferencing platforms.
3. Telehealth Services and Limitations
- Nature of Telehealth
You acknowledge that telehealth services are provided remotely through electronic communications. While telehealth offers convenience and accessibility, it has inherent limitations compared to in-person care.
- User Responsibilities
By participating in telehealth sessions, you agree to:
- Use a private, quiet, and secure location free from distractions
- Ensure a stable and reliable internet connection
- Provide accurate and complete information during consultations
- Follow treatment recommendations and care plans as prescribed
- Technical Issues
If technical difficulties interrupt a scheduled session, we will make reasonable efforts to:
- Resume the session by alternative means (e.g., telephone)
- Reschedule the appointment at the earliest convenience
You will not be charged for sessions that cannot be completed due to technical failures on our end.
4. Emergency Situations
Body & Mind Telehealth does not provide emergency or crisis intervention services.
If you are experiencing a medical or psychiatric emergency, including but not limited to:
- Thoughts of harming yourself or others
- Severe mental health crisis
- Life-threatening medical condition
You must immediately:
- Call 911 for emergency assistance
- Call 988 (Suicide & Crisis Lifeline) available 24/7
- Go to the nearest emergency department
Do not use our telehealth platform or email for emergency situations.
5. Appointments, Cancellations, and No-Shows
- Scheduling
Appointments must be scheduled in advance through our authorized booking system or by contacting our office directly.
- Cancellation Policy
- Appointments must be canceled or rescheduled at least 24 hours in advance
- Cancellations made with less than 24 hours' notice may be subject to a late cancellation fee
- Failure to attend a scheduled appointment ("no-show") may result in a full session fee
- Attendance
Consistent attendance is essential for effective treatment and continuity of care. Repeated missed appointments or late cancellations may result in discharge from services.
6. Payment Terms
- Payment Methods
We accept:
- Most major health insurance plans
- Private pay (credit/debit cards, HSA/FSA)
- Financial Responsibility
- Payment, co-pays, or deductibles are due at the time of service
- You are responsible for verifying your insurance coverage and benefits prior to appointments
- You are responsible for any charges not covered by your insurance plan
- Outstanding balances must be paid within 30 days of billing
- Insurance Claims
While we make reasonable efforts to submit claims on your behalf, we do not guarantee insurance reimbursement. Payment disputes with insurance carriers are between you and your insurance company.
7. Medication Management
- Prescribing Practices
- Medications are prescribed only when clinically appropriate following a thorough evaluation
- All prescriptions are issued in accordance with Florida state law and federal regulations
- Controlled substances are prescribed and monitored in strict compliance with DEA regulations
- Refills and Follow-Up
- Medication refills require ongoing appointments and monitoring
- Refill requests must be made during business hours and may take up to 48 hours to process
- Emergency refill requests cannot be accommodated outside of scheduled appointments
- Medication Compliance
You agree to:
- Take medications only as prescribed
- Inform your provider of all medications, supplements, and substances you are taking
- Report any adverse reactions or concerns promptly
8. Professional Boundaries
- Therapeutic Relationship
The relationship between you and Body & Mind Telehealth is strictly professional and therapeutic in nature.
- Scope of Practice
Our providers do not offer:
- Legal advice or representation
- Disability or fitness-for-duty evaluations (unless specifically contracted)
- Immigration evaluations
- Court-ordered assessments (unless specifically contracted)
- Personal favors or documentation outside the scope of clinical care
9. User Conduct
You agree to:
- Treat all staff and providers with respect and courtesy
- Refrain from threatening, abusive, or inappropriate behavior
- Not record video or audio of sessions without prior written consent
- Not use our services for any unlawful purpose
We reserve the right to terminate services immediately if you engage in threatening, abusive, or inappropriate conduct.
10. Intellectual Property
All content on bodymindtelehealth.com, including text, graphics, logos, images, and software, is the property of Body & Mind Telehealth LLC and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Reproduce, distribute, or modify any content without written permission
- Use our name, logo, or branding without authorization
11. Disclaimer of Warranties
Our services and website are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Body & Mind Telehealth disclaims all warranties, express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Guarantees of specific treatment outcomes
- Uninterrupted or error-free service
12. Limitation of Liability
To the maximum extent permitted by Florida law, Body & Mind Telehealth LLC, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or website.
13. Indemnification
You agree to indemnify and hold harmless Body & Mind Telehealth LLC from any claims, damages, losses, or expenses (including attorney fees) arising from:
- Your violation of these Terms
- Your misuse of our services
- Your violation of any third-party rights
14. Consent to Treatment
By scheduling and attending appointments, you:
- Consent to receive psychiatric and mental health treatment via telehealth
- Acknowledge that you have been informed of the benefits and limitations of telehealth services
- Understand that you may withdraw consent and discontinue services at any time
15. Governing Law and Dispute Resolution
- Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
- Dispute Resolution
Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Florida.
16. Modifications to Terms
Body & Mind Telehealth reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to bodymindtelehealth.com. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
We encourage you to review these Terms periodically.
17. Termination
- Termination by You
You may discontinue services at any time by providing written notice to our office.
- Termination by Us
We reserve the right to terminate our therapeutic relationship with you if:
- You violate these Terms
- You engage in threatening or inappropriate behavior
- You fail to comply with treatment recommendations
- Your care needs exceed our scope of practice
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between you and Body & Mind Telehealth LLC regarding the use of our services and supersede all prior agreements and understandings.
20. Contact Information
If you have questions about these Terms of Use, please contact us:
Body & Mind Telehealth LLC